Question 1

What is Sephora Universe?

Accepted Answer

Sephora Universe is an ever-evolving immersive beauty playground filled with exclusive andimmersive experiences. Interact and unite around the things that make us all uniquely beautiful and extraordinary! Play and discover through the floors...and come back anytime you want, there will always be something new to do!

Question 2

How can I join?

Accepted Answer

Currently, Sephora Universe is an invite-only experience, but anyone who’s interested can join our waitlist. Once you have been invited, you will be able to create your avatar and enter the world to start discovering everything it has to offer.

Question 3

What is a digital wallet? How can I get one?

Accepted Answer

By creating a Sephora Universe account, a digital wallet will be automatically set up to hold the collectibles you will redeem in Sephora Universe.

Your Sephora Universe wallet will be protected by account credentials. Like any other password, never share your Sephora Universe credentials with anyone. Sephora employees will never ask you for this information.

Question 4

What is a collectible?

Accepted Answer

You can redeem collectibles by completing brand experiences in Sephora Universe to unlock access to exclusive brand content in our Community Forum.

These collectibles are personal and cannot be purchased, transferred or sold

Question 5

I don’t know anything about the metaverse! Should I still join?

Accepted Answer

Absolutely! We’ve designed Sephora Universe to be as inclusive, accessible and fun as possible, dedicated to all beauty lovers.

Plus, our Sephora Universe Beauty Advisors will be there to help you get started and navigate through everything there is to see and do Start exploring!

Question 6

Will there be Sephora Universe events?

Accepted Answer

Yes! Keep checking in to learn about our upcoming schedule. We’ll be hosting events with our brands, beauty influencers, makeup artists, and more. Stay tuned!

Question 7

Where do you announce and promote new Sephora Universe experiences, events and updates?

Accepted Answer

All announcements will be made in the Sephora Universe Community Forum so check in regularly to learn about what’s coming and help design the future of Sephora Universe.

Question 8

Can I buy products in Sephora Universe?

Accepted Answer

Sephora Universe has been built to discover beauty products in a fun, accessible and immersive way! To purchase a product, you will be redirected to the relevant page on your local sephora website based on the country you choose when creating your account. Some products displayed in Sephora Universe might not be available in your country - please visit your Sephora store and our beauty advisors will help you find other alternatives!

Question 9

Can I change the language?

Accepted Answer

Not at the moment. Sephora Universe is a global site, and for our test version we’ve made the choice to use English.

Question 10

How can I get in touch?

Accepted Answer

For any additional questions, connect with us directly in our Community Forum You can also use the contact email address contact@sephorauniverse.com.